How Wave Support Works

For customers who only use our free Accounting or Invoicing products, support is self-service with assistance available in our Help Center and through our chatbot, Mave.

For Payroll, Payments, Advisors, and our banking product, Wave Money, users, email support and live chat through our chatbot, Mave, is available Monday to Friday from 9 a.m. to 5 p.m. EST.

Get support in Wave

Log in or Sign up

Access our chatbot, Mave, by clicking the ? icon in the bottom right hand corner of your dashboard

A help chatbot named Mave that you can use in the Wave platform

Chatbot (Mave)
The fastest way to get answers 24/7

Still need help?

Use free Accounting or Invoicing only?

Use Payroll, Payments, Advisors, or banking product, Wave Money?

Visit our self-service Help Center
Visit our self-service Help Center OR live chat/email with an agent

Why are there different levels of support for people who use different parts of Wave?

Free Accounting and Invoicing have been the backbone of our product offering for many years. As this is free software, customers who only use our Accounting or Invoicing products have access to self-serve support options.

This helps us keep these products free and accessible for all kinds of small businesses—from seasoned freelancers to side-hustles to startups.

Live chat and email support is available to users who accept Payments, subscribe to Payroll, work with an Advisor, or use our banking product, Wave Money.

Wave's support team, including the live chat support specialists and the chatbot Mave
A Wave Accounting Coach holding a coffee, wearing a headseat, and helping a customer on the phone.

Can I pay for 1:1 help?

Yes! Pricing for an Accounting Coach starts at $229. You’ll get a full hour of live coaching, plus 30 days of unlimited email support and the ability to live chat with customer support, should you need it.

Breathe easy knowing you can get help and advice when you need it, plus gain the skills you need to keep your books ready for tax season.

For more information on this and other Wave Advisors services, check us out here: Wave Advisors.

Visit our Help Center

Our self-service Help Center is available to all customers and is full of detailed, step-by-step answers to tons of general questions, as well as in-depth product guides and how-to articles.

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